FAQs

🐾 Louie Lane - Frequently Asked Questions (FAQ)
📦 Orders & Shipping
Q: How long will it take to receive my order?
A: Most orders are processed within 1–2 business days and shipped via standard shipping (3–7 business days). You’ll receive tracking info once your order is on the way!

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all U.S. orders—no minimum purchase required.

Q: Can I change or cancel my order?
A: If your order hasn’t shipped yet, email us at louielane0929@gmail.com ASAP and we’ll do our best to help. Once it ships, changes or cancellations are not guaranteed.

🐶 Products & Sizing
Q: What kind of products do you sell?
A: We specialize in fun, practical, and high-quality dog products—including accessories, travel gear, toys, and everyday essentials that keep tails wagging!

Q: How do I choose the right size for my dog?
A: Check the size guide on each product page. If you're unsure, feel free to reach out with your pup’s measurements and we’ll help you find the perfect fit.

Q: Are your products safe for all breeds and sizes?
A: Yes! We carefully source and test products that work for a variety of dogs—big or small, young or senior.

💳 Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Q: Do you offer discount codes?
A: We run seasonal sales and special promos! Sign up for our email list or follow us on Instagram [@LouieLanePets] to stay in the loop.

🔁 Returns & Exchanges
Q: What’s your return policy?
A: We offer hassle-free returns within 30 days of delivery. Items must be unused and in original packaging. Contact us at returns@louielane.com to start the process.

Q: Can I exchange an item?
A: Absolutely! If you need a different size or item, just let us know. We’re happy to help you (and your pup) find the right fit.

📩 Customer Support
Q: How can I contact you?
A: Email us anytime at louielane0929@gmail.com or use the contact form on our site. We’re a small team of dog lovers and we’ll get back to you within 1 business day.

🐾 Still Have Questions?
We’re here to help! Message us or fetch answers anytime at www.louielane.com 🐕